Return & Refund Policy

At The PawChester, customer satisfaction is important to us. Please read our policy carefully before making a purchase.

No Return Policy

All products sold on our website/store are final sale.
Once a product is sold, it cannot be returned, exchanged, or refunded.

We request customers to carefully review product details, specifications, sizes, colors, and descriptions before placing an order.

Refund Eligibility

Refunds will only be considered under the following circumstances:

• The product received is damaged or defective.

• The wrong item was delivered.

• The product is missing from the order.

To request support for the above issues, customers must contact us within 24–48 hours of delivery with:

• Order number

• Clear photos/videos of the product and packaging

Non-Refundable Situations

Refunds or returns will not be accepted for:

• Change of mind

• Incorrect selection by the customer

• Minor color or design variations due to screen display

• Delay caused by courier services

• Used or opened products

Cancellation Policy

Orders can only be canceled before shipment.
Once the order has been dispatched, cancellation requests will not be accepted.

Contact Us

For any issues related to damaged or incorrect products, please contact:

Email: [your email]
Phone: [your phone number]

By placing an order with us, you agree to this Return & Refund Policy.