Shipping policy

Shipping Policy

Welcome to The PawChester. We are committed to delivering your orders safely and on time.

Shipping Locations

The PawChester ships products from various warehouse and supplier locations depending on product availability. This allows us to ensure faster processing and better stock management for our customers.

Order Processing Time

Orders are typically processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times may vary depending on the product, destination, and supplier location.

Domestic Shipping: 3–7 business days
International Shipping: 7–15 business days

Please note that delivery timelines are estimates and may vary due to courier delays, customs clearance, weather conditions, or high-demand periods.

Multiple Shipments

As products may ship from different locations, your order may arrive in multiple packages at different times.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment confirmation.

Order Tracking

Once your order is shipped, a tracking number will be shared via email or SMS (if available).

Incorrect Address

Customers are responsible for providing accurate shipping details.
The PawChester is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delayed or Lost Shipments

While we work with trusted shipping partners, unexpected delays may occur. If your order has not arrived within the expected timeframe, please contact us and we will assist you.